Three Communication Tools for Excellent Customer Service
Customer service is a critical aspect of most businesses that deal directly with people. Consumers value top-notch service and are willing to pay more to be treated well. Here are three ways you can improve the experiences your customers have when doing business with you.
1. Inbound Call Center
Your business might not operate 24 hours per day, but your customers don’t all have the same schedule and may need help any time of day. If your customers call your business phone after hours and reach your voicemail system, they might leave a message so that you can get back to them the next day. If, instead, they call and reach a live person through inbound calling services, they know that you care about their call and may be able to get their questions answered or appointments scheduled without requiring a return call.
2. Live Chat
Phone calls are an important aspect of customer interaction, but many people prefer to type their communications rather than talk on the phone. There are two main ways of doing this; SMS for customer service and Implementing a live chat link on your website. This allows people to choose their preferred communication method. Some live chat services are actually operated by an automated artificial intelligence (AI) bot. This can be a great way to help customers with quick, simple questions, but AI responses cannot resolve all issues. Having live customer service reps available as a backup to your AI chatbot is a great way to show your customers that you value them.
3. Detailed Website
Your business website must offer customers the basic information they might need, such as your location, phone number, other contact information, and business hours. If your company offers products or services that may require support, though, your website should also offer detailed information that customers can read or watch to get help. Offering all of the information online means that customers can find what they need at any time, and they may get all of their answers without having to talk or chat with a person. Investing in a comprehensive website can help save your customers time and your business money. Your business can more deeply connect with your customers if you pay attention to the various ways that consumers may want to communicate with you. Giving your customers options means they’re more likely to feel valued by your company, and they’ll continue doing business with you and recommending you to others.
